Terms of service

Terms of Service :

ERGOLAB — Terms of Service

Last updated: March 2026

1. Overview

These Terms of Service govern your use of ergolab.company and any purchases made through our website. By accessing our site or placing an order, you agree to these terms.

ERGOLAB operates as an e-commerce store selling the ERGOLAB Butterfly Memory Foam Cervical Pillow to customers in the United Kingdom.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age
  • You are located in the United Kingdom
  • You are legally capable of entering into a binding contract

3. Products

We make every effort to display our products as accurately as possible. However, colours and appearance may vary slightly depending on your screen settings.

All products are subject to availability. We reserve the right to discontinue any product at any time.

4. Pricing

All prices are displayed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time. The price you pay is the price displayed at the time of your order.

5. Orders

By placing an order, you are making an offer to purchase. We reserve the right to refuse or cancel any order at our discretion, including in cases of:

  • Pricing errors
  • Suspected fraudulent activity
  • Product unavailability

You will receive an order confirmation email once your order has been accepted.

6. Payment

We accept the following payment methods:

  • Visa / Mastercard
  • PayPal
  • Apple Pay / Google Pay
  • Shop Pay
  • Klarna (Buy Now, Pay Later)

All payments are processed securely. We do not store your card details.

7. Delivery

Delivery terms are outlined in our Shipping Policy. By placing an order, you agree to the shipping terms set out at ergolab.company/policies/shipping-policy.

8. Returns & Refunds

Our 60-night risk-free trial and refund terms are outlined in our Refund Policy at ergolab.company/policies/refund-policy.

Your statutory rights under the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 are not affected by these terms.

9. Intellectual Property

All content on ergolab.company — including text, images, logos, and product descriptions — is the property of ERGOLAB and may not be reproduced without written permission.

10. Limitation of Liability

To the fullest extent permitted by UK law, ERGOLAB shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or data
  • Losses arising from third-party services

Our total liability shall not exceed the value of your order.

11. Medical Disclaimer

ERGOLAB products are designed for comfort and ergonomic support during sleep. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. If you have a medical condition, please consult a qualified healthcare professional before use.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update these terms at any time. The latest version will always be available at ergolab.company/policies/terms-of-service.

14. Contact

For any questions regarding these terms: 📧 support@ergolab.company