Privacy policy

Privacy Policy :

ERGOLAB — Privacy Policy

Last updated: March 2026

ERGOLAB ("we", "us", "our") is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

ERGOLAB operates the website ergolab.company. For any privacy-related queries, contact us at support@ergolab.company.

2. What Data We Collect

When you place an order or interact with our website, we may collect:

  • Name, email address, delivery address, phone number
  • Payment information (processed securely via Shopify — we do not store card details)
  • Browsing behaviour on our website (via cookies)
  • Communications you send us

3. How We Use Your Data

We use your data to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to customer service enquiries
  • Send marketing emails (only with your consent)
  • Improve our website and customer experience
  • Comply with legal obligations

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract — to fulfil your order
  • Legitimate interests — to improve our service
  • Consent — for marketing communications
  • Legal obligation — to comply with UK law

5. Who We Share Your Data With

We share data only where necessary with:

  • Shopify — our e-commerce platform
  • Payment providers (Stripe, PayPal, Klarna)
  • Shipping partners — to deliver your order
  • Judge.me — for review collection
  • Meta (Facebook/Instagram) — for advertising (with your consent via cookies)

We do not sell your personal data to third parties.

6. How Long We Keep Your Data

  • Order data: 7 years (UK tax requirements)
  • Marketing data: until you unsubscribe
  • Customer service communications: 2 years

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, email support@ergolab.company.

8. Cookies

We use cookies to improve your browsing experience and for advertising purposes. You can manage cookie preferences via the cookie banner on our website.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available at ergolab.company/policies/privacy-policy.

Contact 📧 support@ergolab.company